A legal disclaimer

Shipping Policy – Quality Pool Care LLC

We strive to ensure your order arrives quickly and in excellent condition. Please read our shipping policy carefully before placing your order.

Processing & Handling Times

• Orders are typically processed within 1–3 business days after payment is received.

• During peak seasons (spring/summer), processing times may be extended due to high order volume.

• Custom or special-order items may require additional lead time.

Shipping Methods

• We ship via trusted carriers such as UPS, FedEx, or USPS, depending on the product and destination.

• Larger items (e.g., above-ground pools, hot tubs, large equipment) may ship via freight and require someone to be present for delivery.

Shipping Rates

• Shipping charges are calculated at checkout based on weight, size, and destination.

• Free or flat-rate shipping may be offered on select products or promotions.

Delivery Estimates

• Standard shipping time is 3–7 business days within the continental U.S.

• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances.

Shipping Restrictions

• We currently only ship within the continental United States (unless otherwise noted).

• We do not ship to P.O. boxes or APO/FPO addresses for large items.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and product.

• If a package is lost in transit, we will file a claim with the carrier and work with you to resolve the issue. Please allow time for investigation before replacements or refunds are issued.

Incorrect Shipping Information

• Please double-check your shipping address before completing your order. We are not responsible for delays or losses due to incorrect or incomplete shipping information.

• If an order is returned to us due to an incorrect address, the customer is responsible for any reshipping fees.​​